Privacy Policy

At Coach Loai, we are committed to protecting your personal data and privacy. This document outlines how we collect, use, and safeguard your information.

Introduction

Welcome to Coach Loai Nutrition (“we,” “our,” or “us”). Your privacy is critically important to us. This Privacy Policy outlines the types of personal information we collect, how we use it, your rights, and the choices you have. By using our website, www.coachloai.com, or our services, you consent to the practices described in this policy.

Information We Collect

We collect various types of information to provide and improve our services:

(a) Personal Information

This includes information that identifies you, such as:

• - Full name
• - Email address
• - Phone number
• - Billing information (for paid plans or products)
• - Health-related information (if provided voluntarily)

(b) Non-Personal Information

• - Browser type
• - Device information (IP address, location, etc.)
• - Website interaction data (e.g., clicks, page views, duration)
• - Cookies and tracking pixels

(c) Health and Nutrition Information

If you opt-in for our personalized services, you may share health-related data, such as:

• - Dietary preferences and restrictions
• - Weight, height, and body composition data
• - Activity and fitness levels

We only process such data with your explicit consent and for the purpose of delivering personalized nutrition plans.

How We Use Your Information

We use your information for the following purposes:

• - To deliver personalized nutrition services and coaching
• - To process payments and provide transaction confirmations
• - To communicate with you, including updates, newsletters, and offers
• - To improve our website, services, and user experience
• - To comply with legal obligations, including tax and regulatory compliance
• - To provide customer support and resolve issues

Sharing Your Information

We may share your personal data with:

• - Service Providers: Payment processors, hosting platforms, or analytics services
• - Health Professionals: In case of collaboration for your nutrition goals
• - Legal Compliance: If required by law or in response to valid legal processes

We do not sell or rent your personal data to third parties.

Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to:

• - Analyze website traffic
• - Remember user preferences
• - Improve website functionality and user experience

Managing Cookies

You can disable cookies via your browser settings. Note that disabling cookies may limit website functionality.

Your Rights

As a user, you have the following rights regarding your data:

• - Access: Request a copy of the personal information we hold about you
• - Correction: Update or correct inaccuracies in your data
• - Deletion: Request deletion of your personal data (subject to legal requirements)
• - Portability: Obtain a copy of your data in a structured format
• - Withdraw Consent: Revoke consent for data processing at any time
• - Opt-Out: Decline marketing communications

To exercise these rights, contact us at [email protected].

Payments and Refund Policy

All payments for consultations and services booked through Coach Loai Nutrition are final. Once a consultation is booked, the amount is non-refundable. This policy ensures commitment to the time and resources allocated for your consultation.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We encourage you to review it periodically. Continued use of our services after changes indicates acceptance.